Broken torsion spring
The bang you heard in the garage. Springs are replaced in matched pairs and cycle-rated to the weight of your actual door, not to whatever is cheapest in the van.
Technicians available now
Door stuck halfway?
On site in 90 minutes.
Broken springs, cables off the drum and motors that hum without lifting. Repair work only — we do not sell you a new door when the old one needs a spring.
90 minTypical arrival for a door that will not move
On the vanCommon springs, cables and rollers carried
Repair firstReplacement quoted only when repair is not viable
24 moWarranty on springs and motors we supply
Services
Breakdowns, not showrooms
A door hanging on one cable is a safety problem, not an inconvenience. Those calls come before scheduled work, every time.
Cable off the drum
The door hangs at an angle and is under load. Do not pull on it and do not run the motor. We re-seat the cable and re-balance rather than forcing it.
Motor hums, door stays put
Almost always a spring, not the motor. We diagnose before quoting, which sometimes means telling you the expensive part is fine.
Off-track & bent tracks
Usually a reversing accident. Tracks straightened or sectioned out, and we check the rollers that took the same impact.
Roller door re-tension
Curtain creeping, dropping or refusing to hold. Drum and axle wear is the usual cause on single-skin doors.
Emergency make-safe
When the door cannot be fixed today, we secure the opening properly before leaving, at no extra charge.
How it works
Four steps from the noise to a door that runs
0:00Call
Tell us what it sounds like
A bang, a hum, a grind or silence. Those four sounds point at four different faults, and a photo usually settles it.
0:05Quote
Part confirmed before we leave
We tell you whether it is on the van or has to come in, and what each means for today.
1:30Arrival
Door made safe first
Disconnected and secured before anything is dismantled. An unbalanced sectional door can weigh well over 100kg.
2:30Done
Balanced and cycled
Balanced by hand, run through the full cycle several times, travel limits reset, warranty written on the invoice.
Before you book anyone
Four questions that separate a repair from a sales call.
The standing problem in this trade is a cheap call-out followed by a recommendation to replace the whole door. These questions make that considerably harder.
- Ask whether both springs are being replacedSprings are fitted together, cycle together and fatigue together. Replacing one on an older door usually buys you a second call-out inside a year.
- Ask for the cycle ratingA 10,000-cycle spring on a door opened six times a day is a three-year part. Ask what you are getting and what it is rated to.
- Ask to be shown the failed partA broken spring, a frayed cable and a stripped gear are all obvious once pointed at. Anyone who will not show you should be asked why.
- Ask what the warranty covers separatelyParts and labour are often warranted for different periods. Get both written on the invoice rather than described on the phone.
Locations
Where we are
Each city has its own team, its own address and its own number. Ring the one nearest you.
Questions we get on the phone
Straight answers
The motor hums but nothing moves.
Almost certainly a broken torsion spring. The motor only overcomes friction — the springs carry the weight. Stop pressing the button, and do not try to lift it by hand: an unbalanced sectional door is heavy enough to do real damage.
Do I really need both springs done?
On a two-spring door, yes, and we will say so. They were installed on the same day and have done the same number of cycles. Replacing one leaves a part already most of the way through its life sitting next to a new one.
Can you come today?
Most days, yes, for anything that is stuck, unsafe or leaving a house open. Scheduled servicing gets booked around those calls rather than ahead of them.
Is a door that opens but scrapes urgent?
Not an emergency, but do not leave it. Scraping usually means a roller or a track is going, and that is a cheap fix now and an off-track door later.
Do you sell new doors?
Only when the honest answer is that repair is not worth it — a rusted-through bottom section, or a profile nobody makes any more. We do not carry a showroom and we are not paid on door sales.
My door reverses as soon as it closes.
Usually the safety beams are out of alignment or dirty, or the down-force limit has drifted. Both are small adjustments. Worth ringing before assuming the motor has died.
A door on one cable isn't waiting for next week.
Tell us the noise and where it stops. We'll tell you what it needs.
Our locations